Privacy Policy – Salute PK Online Casino Pakistan

1Who We Are

Salute PK is an online casino and sports betting platform operating at salutepk.com, serving Pakistani players with real-money gaming services denominated in Pakistani rupees. When this Privacy Policy refers to "Salute PK", "we", "us", or "the platform", it means the legal entity operating salutepk.com and all services provided through it.

For the purposes of this Privacy Policy, Salute PK acts as the data controller for personal information collected through account registration, platform usage, and payment processing. We are responsible for determining how and why your personal data is processed, and for ensuring it is handled in accordance with applicable data protection principles.

If you have any questions about this Privacy Policy or how Salute PK handles your personal data, you can reach our Data Protection contact at support@salutepk.com. We respond to all privacy-related queries within 30 calendar days.

2Data We Collect

Salute PK collects only the data that is genuinely necessary to operate your account, process transactions, comply with legal requirements, and provide a secure, functional platform experience. We do not collect data speculatively or for purposes beyond what is described in this policy.

3How We Use Your Data

Your personal data is used by Salute PK for the following specific purposes:

• Account management: Creating, maintaining, and securing your Salute PK account, including password resets, account recovery, and multi-factor authentication.
• Payment processing: Processing deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and card payments. Verifying that payment instruments belong to the account holder.
• Identity and age verification: Confirming that players meet the 18+ age requirement and verifying identity as required by our compliance obligations.
• Platform security and fraud prevention: Detecting suspicious login attempts, unusual betting patterns, potential account takeover, duplicate accounts, and money laundering indicators.
• Regulatory compliance: Meeting anti-money laundering (AML) obligations, record-keeping requirements, and responding to lawful requests from regulatory authorities.
• Customer support: Responding to account queries, payment issues, responsible gaming requests, and complaints.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the platform is used and where improvements can be made to the player experience.
• Responsible gaming: Monitoring for signs of problem gambling behaviour and facilitating responsible gaming tools including deposit limits and self-exclusion.
• Marketing communications: Sending promotional offers and updates to players who have opted in to receive them. You can opt out at any time.

Salute PK does not use automated decision-making or profiling that produces legal or similarly significant effects on players without human review. Account restrictions applied by automated fraud detection systems are always subject to human review upon player request.

4Legal Basis for Processing

Every processing activity at Salute PK is carried out under one of the following legal bases:

• Contract performance: Processing necessary to create and manage your account, process deposits and withdrawals, and provide the gaming services you have requested. Without this processing, the service cannot be delivered.
• Legal obligation: Processing required to comply with applicable law, including AML regulations, age verification requirements, and regulatory reporting obligations.
• Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud, and improve the player experience — where these interests do not override your data protection rights.
• Consent: Processing for marketing communications, certain cookies, and any other purpose where we have specifically asked for and received your consent. Consent can be withdrawn at any time.

Where processing is based on consent, withdrawal of that consent will not affect the lawfulness of processing that occurred before the withdrawal, and will not affect your ability to use core platform services.

5Data Sharing

Salute PK shares your personal data only with parties that have a legitimate, necessary role in delivering the services you use. We do not sell data, and we do not share data with parties who have no direct involvement in your account or our platform operations.

5.1 Payment Processors

We share payment-related data with the processors through which your transactions are handled — including Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT networks, and card payment processors. This sharing is necessary to complete your deposit or withdrawal and is limited to the data required for that transaction.

5.2 Identity Verification Providers

Where identity and document verification is required, we may use a third-party verification service to confirm the authenticity of documents you submit. These providers act under data processing agreements that restrict their use of your data to verification purposes only.

5.3 Game Technology Providers

Third-party game studios whose titles appear on Salute PK may receive minimal session data necessary for game functionality — such as bet amounts and round outcomes. They do not receive your name, contact details, or payment information.

5.4 Regulatory and Law Enforcement Authorities

Salute PK will disclose personal data to competent regulatory or law enforcement authorities where required to do so by applicable law, court order, or regulatory direction. We will notify affected players of such disclosure where we are legally permitted to do so.

5.5 Business Transfers

In the event that Salute PK undergoes a merger, acquisition, or sale of its business operations, player data may be transferred to the acquiring entity as part of that transaction. Players would be notified of any such transfer and the privacy practices of the new entity would apply from that point forward.

6Payment Data Handling

Payment data deserves specific attention because of its sensitivity. Here is exactly how Salute PK handles the payment information associated with your account:

Salute PK does not store full card numbers on our servers. Easypaisa and JazzCash mobile numbers associated with your account are stored for withdrawal routing purposes and are treated as sensitive data subject to the same security controls as all other personal data.

All payment processors engaged by Salute PK are required to comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements applicable to their role in the payment chain. Our card processing relationships are with PCI-DSS Level 1 certified processors.

7Data Security

Salute PK implements a layered approach to data security. No single measure is treated as sufficient on its own — security is maintained through a combination of technical controls, procedural safeguards, and regular review.

• Encryption in transit: All data transmitted between your device and Salute PK servers is protected by TLS 1.2/1.3 (256-bit encryption). This applies to every page and every API call on the platform.
• Encryption at rest: Sensitive data stored in our databases — including identity documents and payment method references — is encrypted at rest using AES-256 encryption.
• Access controls: Internal access to player data is restricted on a strict need-to-know basis. Staff who do not need access to personal data to perform their role do not have it. Access logs are maintained and reviewed.
• Two-factor authentication: Available for all player accounts. We strongly recommend all Salute PK players enable 2FA from their account security settings.
• Intrusion detection: Automated monitoring systems flag unusual access patterns, potential brute force attempts, and anomalous API usage for immediate investigation.
• Vendor security assessments: Third-party service providers with access to player data are assessed for their security practices before engagement and subject to ongoing review.

Despite these measures, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to players, Salute PK will notify affected players and relevant authorities in accordance with applicable legal requirements, as promptly as possible.

Players also have a responsibility for their account security. Using a strong, unique password and enabling two-factor authentication are the two most impactful steps you can take to protect your Salute PK account from unauthorised access.

8Data Retention

Salute PK retains personal data for as long as it is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

When data is no longer required for any applicable purpose, it is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised, aggregated data may be retained indefinitely for platform analytics purposes.

9Cookies and Tracking Technologies

Salute PK uses cookies and similar technologies to operate the platform, maintain your session, understand how the site is used, and — where you have consented — deliver relevant promotional content.

You can control cookies through your browser settings. Note that disabling strictly necessary cookies will prevent the platform from functioning correctly. Disabling analytics and preference cookies will not affect your ability to play or transact. For marketing cookies, please update your preferences in your Salute PK account settings or by contacting support.

10Your Privacy Rights

As a player at Salute PK, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@salutepk.com with your account mobile number and a description of your request. We will respond within 30 calendar days.

11Children's Privacy

Salute PK is a real-money gambling platform strictly intended for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age is verified during the registration process and may be confirmed through identity document checks at any time.

If you are a parent or guardian and believe that a minor has registered an account on Salute PK or accessed the platform, please contact us immediately at support@salutepk.com. Upon verification of your concern, we will close the account, delete associated data, and reverse any transactions where technically possible.

We also recommend that parents and guardians install device-level parental control software on shared devices to prevent minors from accessing online gaming platforms of any kind. These controls operate independently of any platform-level restrictions.

12Marketing Communications

Salute PK sends promotional communications — including bonus offers, game announcements, and platform news — only to players who have opted in to receive them. Consent for marketing communications is collected separately from the consent required to create an account.

You can opt out of marketing communications at any time by:

• Updating your notification preferences from your Salute PK account settings.
• Clicking the unsubscribe link in any marketing email received from us.
• Contacting support at support@salutepk.com and requesting removal from marketing lists.

Opting out of marketing does not affect your ability to use the platform, and will not prevent Salute PK from sending you essential account notifications — such as deposit confirmations, withdrawal receipts, verification requests, and security alerts. These communications are part of the service and are not marketing.

Players who activate self-exclusion are automatically removed from all marketing communications for the duration of the exclusion period, and will not be re-added to marketing lists until the exclusion expires and they actively opt back in.

13Third-Party Links and Services

The Salute PK platform may contain references to third-party services — such as game studio providers or payment processors — in informational contexts. This Privacy Policy applies only to data processed by Salute PK directly. It does not cover the privacy practices of third parties, including payment providers or game studios, whose own privacy policies govern their data handling.

If you access any third-party service through or in connection with Salute PK, we recommend reviewing that service's own privacy policy. Salute PK is not responsible for the privacy practices of third-party entities, even those that provide services integrated into our platform.

14Updates to This Privacy Policy

Salute PK reviews this Privacy Policy periodically and updates it when our data practices change, when applicable law changes, or when we add new services that involve data processing not previously covered. The "Last updated" date at the top of this page reflects the most recent revision.

Where updates are material — meaning they significantly change how your data is handled or affect your rights — we will notify registered players via the mobile number or email associated with their account before the changes take effect. For non-material updates such as wording clarifications, the updated policy will be published without individual notification.

Continuing to use Salute PK after an updated Privacy Policy takes effect constitutes acceptance of the revised policy. If you do not agree with changes to this policy, you may close your account and request data deletion where applicable.

15Contact Us

For any privacy-related question, data rights request, or concern about how Salute PK handles your personal information, please contact us through any of the following channels:

• Email: support@salutepk.com — for formal data rights requests, please include "Privacy Request" in the subject line and your registered mobile number in the body of the message.
• Live Chat: Available 24/7 from any page on the Salute PK platform. Our support team can handle general privacy queries immediately and escalate formal requests to the data protection team.
• Languages: Privacy queries are handled in both English and Urdu. If you are more comfortable writing in Urdu, please do so — our team will respond accordingly.

We commit to responding to all privacy-related requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by up to a further 60 days, in which case we will notify you of the extension and the reason within the initial 30-day window.